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Delivery Information

CHRISTMAS DELIVERY INFORMATION

Christmas is our busiest time of year, send your cards & gifts early if you can

PLEASE BE AWARE – Any orders placed after the recommended postal dates may not reach you before Christmas, if you you require special delivery and need before Christmas please contact us as there will be an extra charge for this service and payment will have to be made to us directly via Paypal.

Any orders placed outside the UK can not be guaranteed for Christmas if enough time is not left.

Royal Mail’s last recommended  Christmas posting dates  within the UK 
18th of December 2nd class signed for
21st of December 1st class, we offer 1st class signed for on this date but there may be an extra charge
23rd of December we will offer special delivery guaranteed at an extra charge
*****WORLDWIDE*****
Christmas cut off postal dates worldwide differ from country to country, we will always dispatch the orders placed as soon as we can but we can not guarantee delivery for Christmas, please leave plenty time for this when ordering
*CUSTOM CHARGES*
Depending on countries we can not control custom charges when your delivery reaches its destination so we always ask customers to be aware of this, it is often a good idea to check first before ordering

UK Standard Delivery (Order before noon GMT)

United Kingdom (excluding Channel Islands & BFPO addresses) up to 4-7 working days*

Northern Ireland and AB Postcodes up to 7 working days*

Highlands and Islands up to 7 working days*

All of our items are individually priced for delivery based on the weight of the item. Please to go the cart to check out your order delivery amount.

*Each extra item added to your order will incur an extra £1.00 delivery cost

*Please allow an extra working day for deliveries over UK Bank Holidays.

 

****URBAN PUP DELIVERIES*******

 

We aim to dispatch all Urban pup products within 5 working days but depending on deliveries, stock levels and seasons it may take slightly longer

 

We aim to dispatch within 1-2 days and deliver all mainland UK standard orders in 2-4 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery after 7 working days please contact us here.

PLEASE BE AWARE IF YOU DO NOT PROVIDE US THE CORRECT SHIPPING ADDRESS OR NOTIFY US WITHIN 6 HOURS OF BUYING YOUR PRODUCTS WE WILL NOT BE HELD RESPONSIBLE FOR THIS – IF YOU MAKE AN ORDER AND NEED US TO SEND TO AN ALTERNATIVE ADDRESS PLEASE LET US KNOW IMMEDIATELY IF POSSIBLE BY EMAILING US AT hello@ilovepugs.co.uk

International Delivery

 

COVID 19 & I LOVE PUGS 

 

We are still posting as usual throughout these difficult times but please be aware that some suppliers that we use may be effected by the covid 19 situation & their shipments and this may make things take a little longer

Also be aware that due to a drop in delivery staff & staff at post centres in particular areas worldwide this also may effect the amount of time it takes for your delivery so we are asking to expect a little longer than usual and bare with us until this horrid situation is over